Last updated: 23/06/2025
Welcome to Balabook! These Terms of Service ("Terms") govern your access to and use of the Balabook platform ("Platform") and services ("Services"). By clicking "Accept" or by accessing or using our Platform, you agree to these Terms, our Privacy & Cookie Policy, and, if applicable, our Data Processing Addendum.
Balabook is developed, owned, and operated by Anyscript Ltd, which retains all rights, title, and interest in and to the Platform and Services, including all associated intellectual property.
1. Acceptance and Eligibility
1.1 Agreement. By registering for or using the Platform, you agree to these Terms. If you do not agree, do not use the Services.
1.2 Eligibility. You represent and warrant that you are at least 18 years old and have authority to bind the entity on whose behalf you register.
2. Services
2.1 Description. The Platform offers cloud-based bookkeeping, payroll, and financial management tools.
2.2 Modifications. We may modify, discontinue, or add features at any time with notice. Material changes will be communicated via email or in-Platform notifications.
3. Access, Availability and Maintenance
3.1 Access Rights. Provider grants you a limited, non-exclusive, non-transferable right to access and use the Services for internal business purposes. As the account subscriber, you control access to your Balabook subscription and are responsible for managing users, their roles, and resolving any disputes related to access and use.
3.2 Availability. Provider will use commercially reasonable efforts to maintain 99.5% uptime per calendar month, excluding maintenance.
3.3 Scheduled Maintenance. Notice of planned maintenance will be provided at least 24 hours in advance.
3.4 Emergency Maintenance. In critical situations (security, performance, stability), Provider may perform Emergency Maintenance with as much notice as practicable.
3.5 Downtime, Maintenance and Data Loss. We strive to maintain high availability of the Services. Planned maintenance will typically be performed during off-peak hours and, where practical, we will provide notice in advance. However, unplanned downtime may occur. You acknowledge that data loss is an inherent risk in any cloud service. While we back up data regularly, we recommend that you maintain your own backups. We are not liable for data loss except where it results from our gross negligence. We may offer compensation for system-wide downtime exceeding four consecutive hours, at our discretion, in the form of service credits. We shall not be liable for any interruptions, delays, or unavailability of the Services caused by the failure, downtime, or performance issues of third-party service providers, including but not limited to APIs, data sources, or integration partners not under the direct control of the Provider.
4. Term, Renewal and Termination
4.1 Term. These Terms commence on the Effective Date and continue for the term set out in your Subscription Plan. When you subscribe to Balabook, you agree to pay the applicable fees based on your selected pricing plan. These plans are explained at the time of subscription and may include recurring monthly or annual fees. Subscription fees are non-refundable except as required by law or expressly stated in writing.
4.2 Your access to the Services depends on timely payments. If your payment fails or is late, we may suspend or terminate your access. We may offer a free trial or promotional access to Balabook. At the end of any trial period, continued access to the Services requires a paid subscription. If you do not subscribe, your access will be disabled, and your data may be deleted following a grace period.
4.3 Termination for Cause. Either party may terminate upon 30 days’ written notice if the other materially breaches these Terms and fails to cure within that period.
4.4 Termination for Insolvency. Either party may terminate immediately if the other becomes insolvent, makes an assignment for creditors, or has a receiver appointed.
4.5 Effect of Termination. Upon termination, your access ends. You may export Customer Data for 30 days; thereafter, Provider will permanently delete all Customer Data, except as required by law, and certify deletion. After 30 days, we will permanently delete your data in accordance with our DPA.
4.6 Inactive User Account. We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days. In the event of such termination, all data associated with the inactive user account will be deleted. Prior to termination, we will provide you with notice and the opportunity to back up your data. This policy may be applied to any or all of the Services. Each Service is treated independently for the purpose of calculating inactivity. Activity in one Service does not maintain the activity status of another. In the case of accounts with multiple users, the account will be considered active if at least one user remains active.
5. Fees and Payment
5.1 Fees. You agree to pay the subscription and other fees set out in your Subscription Plan. All amounts are exclusive of taxes.
5.2 Billing. Fees are billed monthly or annually in advance, as specified.
5.3 Late Payments. Overdue fees accrue interest at 1.5% per month or the maximum permitted by law. Provider may suspend Services after 7 days of non-payment, and can terminate after 14 days.
5.4 Payment Terms and Plan Changes. In the case of monthly subscription payments, all fees are non-refundable once paid. If you choose to downgrade your plan, the change will take effect at the end of your current billing period, and no partial refunds or credits will be issued. If you wish to upgrade your plan, you may do so at any time by paying the pro rata difference between your current plan and the upgraded plan, based on the remaining time in your billing cycle. The upgraded plan will become active once payment is received.
6. Acceptable Use and Unlawful Content
6.1 Prohibited Conduct. You shall not use the Platform to upload, transmit, or store content that:
- Violates any applicable law, regulation or third-party rights;
- Is fraudulent, harassing, hateful, discriminatory, obscene, defamatory, or invasive of privacy;
- Contains malware, virus, spam, or unauthorized advertising;
- Facilitates illegal activities or offers unauthorized access to network or data.
6.2 You shall not use, access, store, distribute or transmit any Viruses or any material during the course of its use of the Services, or at any given time, which (a). is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; (b). facilitates illegal activity; (c). depicts sexually explicit images; (d). promotes unlawful violence;(e). is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or (f). is otherwise illegal or causes damage or injury to any person or property; We reserve the right, without liability or prejudice to our other rights to you, to disable your access to any material that breaches the provisions of this clause. We shall not be liable to you or to any third party for any liabilities, claims or expenses arising from or relating to any suspension of the Services in accordance with this subclause.
6.3 You shall not, except as may be allowed by any applicable law which is incapable of exclusion by agreement between us and except to the extent expressly permitted under this agreement:
- Attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software and/or Documentation (as applicable) in any form or media or by any means; or
- Attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software or the Services; or
- Access all or any part of the Services and Documentation in order to build a product or service which competes with the Services and/or the Documentation; or
- Use the Services and/or Documentation to provide the services to third parties; or
- Subject to the terms of this agreement, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services and/or Documentation available to any third party except the Authorised Users, or
- Attempt to obtain, or assist third parties in obtaining, access to the Services and/or Documentation, other than as provided under this clause; or
- Introduce or permit the introduction of any virus into the Services or the Provider's network and information systems.
In these cases, Documentation means: the documents made available to the Customer by the Provider or such other web address notified by the Provider to the Customer from time to time which may set out a description of the Services and the user instructions for the Services as well as the user guides, online help, release notes, training materials and other documentation provided or made available by the Provider to the Customer from time to time.
6.4 Enforcement. Provider may remove or disable access to any content that violates these Terms and suspend or terminate accounts for repeated or egregious violations.
7. Use of Bank Account Data via Third-Party Providers
7.1 If you choose to connect your bank account to the Services, Balabook may access certain account information through trusted third-party providers, such as GoCardless, who may operate such as authorised Account Information Service Providers (AISPs), or other regulated entities under the EU Payment Services Directive (PSD2). Balabook /Anyscript Ltd does not operate its own AISP license and relies on such providers to securely retrieve and deliver bank account data. You understand and accept that this access is enabled through your consent and that we rely on GoCardless to deliver such data securely and in accordance with applicable financial regulations.
By connecting your bank account, you expressly consent to the retrieval, access, storage, and use of your banking information for the purpose of delivering the Services. You may withdraw this consent and request the deletion of your bank-related data at any time by contacting us at support@balabook.com. Upon receiving such a request, we will delete the relevant data in accordance with our internal procedures and applicable legal obligations.
8. Hosting Location
8.1 User data is primarily stored and processed in data centres located within the European Union. We may migrate your account to another data centre in the event of operational, legal, or regulatory requirements or infrastructure updates. If your actual location is later determined to be different from what was initially assigned, we may request that you migrate to the appropriate region or, if necessary, suspend or terminate your access.
To support the delivery of the Services, Balabook may export user data to trusted sub-processors and service providers located outside of the European Union. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including reliance on Standard Contractual Clauses or adequacy decisions. If Balabook has a presence in your country, we may also store a local copy of your data to improve performance or meet compliance requirements. By using the Services, you agree to such storage and transfer arrangements.
9. Intellectual Property
9.1 Platform IP. All rights, title, and interest in the Platform and Documentation remain with Provider and its licensors.
9.2 Customer Data License. You retain ownership of Customer Data. You grant Provider a license to use, store, and process your Customer Data solely to provide Services.
9.3 Feedback License. You grant Provider a royalty-free, worldwide license to use any feedback to improve the Services.
9.4 Trademark protection. Customer shall not use Balabook logos or trademarks except as expressly permitted in writing.
10. Data Protection
10.1 Privacy & Cookie Policy. Our Privacy & Cookie Policy describes processing when acting as a Controller.
10.2 Data Processing Addendum. When acting as Processor, our DPA governs personal data processing. You confirm execution of the DPA prior to submitting personal data.
11. Confidentiality
11.1 Each party shall protect the other’s Confidential Information with the same care as its own and use it only to perform these Terms. Confidential Information excludes public domain information and data legally obtained independently.
12. Warranties and Disclaimers
12.1 Limited Warranty. Provider warrants the Services will materially conform to Documentation.
12.2 Disclaimer. EXCEPT AS EXPRESSLY SET FORTH, SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND.
12.3 No Professional Advice. Balabook is not a professional services firm, and we do not provide financial, legal, accounting, or tax advice. Any content, tools, or insights provided through the Services are for informational purposes only and should not be considered a substitute for consultation with a qualified accountant, lawyer, or other licensed professional. You acknowledge and agree that you are solely responsible for verifying the accuracy and applicability of any outputs or insights and that Balabook / Anyscript Ltd shall not be held liable for any decision or action taken based on information provided through the Services.
Balabook may use AI features, including but not limited to natural language assistance, classification tools, and analytics. These tools are for informational and assistive purposes only. They do not constitute professional advice, and we make no warranty as to the accuracy or appropriateness of AI-generated content. You are solely responsible for reviewing such content before use.
13. Limitation of Liability
13.1 Exclusions. Neither party shall be liable for indirect, incidental, special, or consequential damages.
13.2 Cap. Except for liability arising from death or personal injury, or Processor’s unlimitably statutory GDPR obligations, each party’s aggregate liability will not exceed fees paid under these Terms in the 12 months preceding the claim.
14. Indemnification
14.1 You shall indemnify Provider against third-party claims arising from your use of the Services in violation of these Terms. Provider shall indemnify you for IP infringement claims arising from the Services.
15. Notices
15.1 Method. All notices must be in writing and delivered by (a) email to the party’s registered email, or (b) certified mail to its principal place of business.
15.2 Effective Date. Notices take effect upon receipt (email) or three days after mailing (certified mail).
16. Governing Law and Dispute Resolution
16.1 These Terms are governed by the laws of Cyprus, excluding its conflict-of-law rules.
In the event of any dispute, controversy, or claim arising out of or in connection with these Terms, the Parties shall first seek to resolve the matter amicably through good-faith negotiations. If such negotiations do not resolve the dispute within thirty (30) days, the Parties agree to submit the matter to mediation, administered by the Cyprus Centre for Alternative Dispute Resolution (Cyprus ADR Centre) in Limassol, in English, in accordance with its Mediation Rules in force at the time.
If the dispute is not settled through mediation within a further thirty (30) days from its initiation, it shall be finally resolved by arbitration, conducted in Limassol under the rules of the Cyprus Arbitration and Mediation Centre (CAMC) or any other institution mutually agreed upon by the Parties. The arbitral tribunal shall consist of one (1) arbitrator, and the proceedings shall be conducted in English. The decision of the arbitrator shall be final and binding on both Parties.
Notwithstanding the above, either Party may seek urgent injunctive or equitable relief in the courts of Limassol, Cyprus, which shall have exclusive jurisdiction for such matters.
17. Miscellaneous
17.1 Entire Agreement. These Terms, together with the Subscription Plan, Privacy & Cookie Policy, and DPA, constitute the entire agreement.
17.2 Severability. If any provision is unenforceable, the remainder remains in effect.
17.3 Amendments. Provider may amend these Terms with 30 days’ notice; continued use constitutes acceptance.
17.4 Hierarchy. These Terms and all referenced documents (including the DPA and Privacy & Cookie Policy) form a single agreement; in case of conflict, the order of precedence is: 1) these Terms; 2) the DPA; 3) Privacy & Cookie Policy.”.
17. 5 Accountant Access and Reassignment. Users who have appointed accountants through Balabook, may, at any time, revoke an accountant’s access to Balabook and appoint a new accountant through the Platform. Upon such reassignment, Balabook may transfer relevant financial and related data to the newly authorised accountant, subject to the Platform’s technical capabilities and applicable data protection and confidentiality obligations. By using the Platform, both company owners and accountants acknowledge that access to client data is governed by the owner’s discretion and may be modified or withdrawn at any time. Balabook is not responsible for the acts or omissions of any user following such reassignment or for any detail or arrangements of the direct between them relationship.
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