These Terms of Service ("Terms") set forth the agreement between you ("you", "User") and Anyscript Ltd ("Anyscript", "we", "us", "our"), a company registered under the laws of the Republic of Cyprus (Reg. No. HE 370944), governing your access to and use of the Balabook software and related services (collectively, the "Services"). By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
1. Joining and Using Balabook
Balabook is a cloud-based accounting and financial management platform that supports businesses and accountants in managing their financial records. These Terms apply to all users, including subscribers and those invited to use the Services ("Invited Users"). If you are an Invited User, you also must agree to these Terms to access the Services.
As the account subscriber, you control access to your Balabook subscription and are responsible for managing users, their roles, and resolving any disputes related to access and use.
2. Services and Access
Subject to your compliance with these Terms and the applicable subscription plan, we grant you a limited, non-exclusive, non-transferable right to access and use the Services. We reserve the right to introduce new features or modify existing ones at any time. Your continued use of the Services following any changes constitutes acceptance of the updated features or functionality.
3. Pricing, Plans and Payments
When you subscribe to Balabook, you agree to pay the applicable fees based on your selected pricing plan. These plans are explained at the time of subscription and may include recurring monthly or annual fees. Subscription fees are non-refundable except as required by law or expressly stated in writing.
Your access to the Services depends on timely payments. If your payment fails or is late, we may suspend or terminate your access. We may update pricing from time to time, but we will provide at least 30 days' notice before any fee changes take effect. You are responsible for any taxes or duties applicable to your use of the Services.
4. Trial and Promotional Offers
We may offer a free trial or promotional access to Balabook. At the end of any trial period, continued access to the Services requires a paid subscription. If you do not subscribe, your access will be disabled, and your data may be deleted following a grace period.
5. Data Use and Privacy
We respect your privacy and process personal data in accordance with the GDPR and Cyprus Law 125(I)/2018. Our Privacy Policy explains how we handle your data, including data collected from third-party integrations such as GoCardless. By using the Services, you grant us a license to use, transmit, and analyze your data for the purposes of providing and improving our Services.
You are responsible for ensuring the accuracy and legality of the data you input. If you invite others to use the Services, you confirm that you have obtained any necessary permissions for sharing their data.
6. Data Ownership
We respect your right to ownership of content created or stored by you. You retain all rights and ownership over the content that you create or store within your account. Unless you specifically provide us with permission, your use of the Services does not grant Anyscript the right to use, reproduce, adapt, modify, publish, or distribute your content for commercial, marketing, or other unrelated purposes.
However, you grant Anyscript a limited license to access, copy, store, transmit, reformat, and display your content solely to the extent necessary to provide the Services to you and support your use of the platform. This license ends when you terminate your account and request data deletion, subject to our data retention obligations.
7. Hosting Location
User data is primarily stored and processed in data centers located within the European Union.
We may migrate your account to another data center in the event of operational, legal, or regulatory requirements or infrastructure updates. If your actual location is later determined to be different from what was initially assigned, we may request that you migrate to the appropriate region or, if necessary, suspend or terminate your access.
To support the delivery of the Services, Balabook may export user data to trusted sub-processors and service providers located outside of the European Union. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including reliance on Standard Contractual Clauses or adequacy decisions.
If Anyscript has a presence in your country, we may also store a local copy of your data to improve performance or meet compliance requirements. By using the Services, you agree to such storage and transfer arrangements.
8. Use of Bank Account Data via GoCardless
Balabook uses the GoCardless Bank Account Data API, which is operated under GoCardless’ license as an Account Information Service Provider (AISP) regulated under PSD2. Anyscript Ltd does not hold its own AISP license. By choosing to connect your bank account to Balabook, you explicitly authorise us to retrieve, access, store, and use your banking information via GoCardless for the purposes of providing the Services.
You understand and accept that this access is enabled through your consent and that we rely on GoCardless to deliver such data securely and in accordance with applicable financial regulations. You may revoke this consent and request deletion of your bank data from Balabook at any time by contacting support@balabook.com. Upon receiving such a request, we will delete your consent and related bank data in accordance with our internal procedures and applicable regulations.
9. Inactive User Accounts Policy
We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days. In the event of such termination, all data associated with the inactive user account will be deleted. Prior to termination, we will provide you with notice and the opportunity to back up your data.
This policy may be applied to any or all of the Services. Each Service is treated independently for the purpose of calculating inactivity. Activity in one Service does not maintain the activity status of another. In the case of accounts with multiple users, the account will be considered active if at least one user remains active.
10. Security and Confidentiality
We employ physical, technical, and administrative safeguards to protect your data. This includes secure hosting environments, access controls, encryption, and monitoring. However, no method of electronic storage is completely secure. You are responsible for protecting your login credentials and ensuring the security of your devices.
You agree not to use the Services to store sensitive personal data in free-form fields (such as card details or tax numbers) unless explicitly intended for that purpose. If you suspect unauthorized access, you must notify us immediately.
11. Downtime, Maintenance and Data Loss
We strive to maintain high availability of the Services. Planned maintenance will typically be performed during off-peak hours and, where practical, we will provide notice in advance. However, unplanned downtime may occur.
You acknowledge that data loss is an inherent risk in any cloud service. While we back up data regularly, we recommend that you maintain your own backups. We are not liable for data loss except where it results from our gross negligence.
We may offer compensation for system-wide downtime exceeding four consecutive hours, at our discretion, in the form of service credits.
12. Use of Artificial Intelligence
Balabook uses AI features, including but not limited to natural language assistance, classification tools, and analytics. These tools are for informational and assistive purposes only. They do not constitute professional advice, and we make no warranty as to the accuracy or appropriateness of AI-generated content. You are solely responsible for reviewing such content before use.
13. Third-Party Services
Balabook integrates with services such as GoCardless and other providers. You acknowledge that we are not responsible for their functionality, security, or availability. Use of such services is subject to their terms and privacy policies. We may earn referral fees from third-party providers.
14. Intellectual Property and Feedback
We own all intellectual property rights in the Services, including software, trademarks, and content. You may not copy, distribute, or reverse-engineer any part of the Services without our written consent. You retain ownership of your data.
You may provide feedback or suggestions, which we may use without obligation or compensation. By submitting feedback, you grant us a perpetual, royalty-free license to use it.
15. Restrictions and Acceptable Use
You agree not to:
- Use the Services for unlawful, fraudulent, or harmful purposes.
- Upload malware or harmful code.
- Circumvent or disable security features.
- Interfere with the operation of the Services.
- Reproduce, resell, or commercially exploit the Services unless explicitly permitted.
Violations may result in immediate suspension or termination of access.
16. No Professional Advice
Balabook is not a professional services firm, and we do not provide financial, legal, accounting, or tax advice. Any content, tools, or insights provided through the Services are for informational purposes only and should not be considered a substitute for consultation with a qualified accountant, lawyer, or other licensed professional. You acknowledge and agree that you are solely responsible for verifying the accuracy and applicability of any outputs or insights and that Anyscript shall not be held liable for any decision or action taken based on information provided through the Services.
17. Termination and Suspension
You may cancel your subscription at any time with one month’s notice. We may terminate or suspend your access with similar notice or immediately for breach of these Terms. On termination, your access will cease, and we will retain your data per our retention policy. You may request deletion of your data.
Failure to pay fees may result in suspension after 7 days and termination after 14 days.
18. Disclaimers and Limitation of Liability
The Services are provided "as is" and "as available". We disclaim all warranties, express or implied, including fitness for a particular purpose. We do not guarantee uninterrupted service, nor do we accept liability for issues arising from internet connectivity or third-party services.
Our total liability under these Terms is limited to the amount you paid us in the 12 months prior to the claim. We are not liable for indirect or consequential damages, including loss of data, revenue, or profits.
19. General
These Terms are governed by the laws of the Republic of Cyprus. Disputes shall be resolved by arbitration administered by the Cyprus Arbitration and Mediation Centre (CAMC), seated in Limassol, in English. We may transfer these Terms to another legal entity. If any provision is unenforceable, the remainder shall remain in effect.
We may modify these Terms at any time, and we will provide reasonable notice before changes take effect. Continued use of the Services indicates your acceptance of any revised Terms.
20. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
support@balabook.com.
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